Our Policy on Refunds and Returns

Return, Refund & Cancellation Policy

At Kidie Kingdom, we’re dedicated to bringing joy to little ones through high-quality products and reliable service. Every item is carefully checked before shipping to ensure it meets our quality standards.

Because of the nature of our products and to maintain safety and hygiene standards, we do not accept returns, cancellations, or refunds once an order has been placed. We appreciate your understanding and cooperation.

Replacements

Your satisfaction matters to us. If your item arrives damaged or defective, we’re happy to provide a replacement at no extra cost.

To request a replacement:

  • Please contact us within 48 hours of delivery.

  • Include your order number and clear photos showing the issue.

Our team will review your request promptly and, if approved, arrange for a replacement to be shipped to you as soon as possible.

Please note that:

  • Replacements are only provided for items that arrive damaged or defective.

  • Normal wear and tear, misuse, or accidental damage are not covered.

Order Processing

All orders are processed immediately upon placement to ensure fast delivery.
As such, we’re unable to make changes or cancellations once an order has been submitted. Please double-check your shipping details and order information before completing your purchase.

Shipping & Delivery

We work closely with trusted carriers to deliver your order safely and on time.
While we do our best to ensure timely delivery, Kidie Kingdom is not responsible for delays caused by shipping carriers, customs, or other factors beyond our control.

If your package is lost or delayed, please contact the courier directly for assistance, or reach out to our support team and we’ll do our best to help you resolve the issue.

Product Care & Safety

We encourage safe and proper use of all products. Please read all care and safety instructions included with your purchase. Kidie Kingdom cannot be held responsible for any damages or injuries resulting from misuse or improper handling of our products.